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If you are in the business to consumer arena , TrustPilot is a quantitative platform. TrustPilot supports the passion and service your business no doubt delivers. Human behaviour has been evolving at a rapid rate over the past decades and many consumers like to research their purchases ensuring the service provider or product provider is of good character due to the well recorded number of frauds that happen on a daily basis (sadly). TrustPilot is an essential and progressive platform that keeps Google's reviews from also monopolising this marketplace and all feedback is good feedback. TrustPilot allows you to monitor what is going on within our business and aspire for good customer service.
We have routine and process in place to help us enhance the clients scores on TrustPilot, including quick responses, support with images, feeding back team member breakdowns internally, and follow the strategy consistently on behalf of our clients. This is not a hugely time consuming task, it is simply structure and routine based.
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