Why Media are pleased to announce the launch of a newly redesigned website for UK Boiler Care, delivered as part of an ongoing collaboration focused on enhancing the company’s digital experience.

UK Boiler Care, a Suffolk-based heating services company established in 2007, provides boiler cover, servicing and repair solutions to homeowners across the region. The business has built a strong reputation for reliable service, technical expertise and consistent customer support.

The new website has been developed to improve clarity, usability and overall customer experience. It features a streamlined structure, improved navigation and clearer presentation of services, enabling customers to access information, request support and manage their cover more efficiently.

A key enhancement is the integration of AI functionality designed to support users throughout the website. Central to this is Dashy, a new AI character created by Why Media, developed to assist customers in finding relevant information quickly and navigating services with ease.

Charlie Brown of Why Media commented,

“This project was about refining the digital experience to make it more intuitive and efficient for users. Dashy provides an additional layer of support, helping customers get to the information they need quickly while keeping the experience simple and accessible.”

The launch reflects UK Boiler Care’s continued investment in its digital presence, combining improved user experience with new technology to better support customers.